Supervising Users & Groups

Last updated: August 12, 2020

About this course

Learning how to manage users and groups gives you the power to connect the right people with the right information at the right time – for any event. Groups may be simple collections of members, or they can include complex shift schedules, escalation timelines, and rotations that allow you to notify only the users that are actively on duty. This course teaches you how to set up your users and groups quickly and effectively. It also describes user and group performance reports, where supervisors can review how quickly their teams respond to notifications.

When you've completed the lessons, you can earn your xMatters Certified Supervisor xPert certification by completing the xMatters Certified Supervisor xPert Exam.

What will I learn?

  • How to invite users and add them to groups
  • How to evaluate group performance
  • How to create groups and build on-call schedules

Who is this course for?

This course is for supervisors that manage users and groups in xMatters.